Client
Conscierra, a purpose-driven technology services provider committed to helping organisations simplify the digital landscape and scale impact securely, delivers tailored solutions across multiple industries.
When their client required a significant uplift of their Microsoft 365 and Azure environments to strengthen security, compliance and operational efficiency, Conscierra engaged CloudJoy as a trusted delivery partner – ensuring the engagement aligned with their values of integrity, excellence and adaptability while protecting the client relationship and maintaining Conscierra’s strategic role.
CloudJoy’s deep Microsoft cloud expertise ensured a high-impact, low-friction delivery without stretching Conscierra’s internal teams or disrupting established workflows. This ensured the highest standard of execution while preserving Conscierra’s reputation for delivering solutions that support long-term success.
Challenge
To meet evolving regulatory compliance and security standards, the client required a comprehensive uplift of its Microsoft 365 and Azure infrastructure.
With a culture of innovation and a goal of exceeding industry standards, Conscierra’s objective was to lead this transformation while ensuring:
- A significantly strengthened Azure security posture
- A hardened Microsoft 365 tenant aligned to best practices
- Minimal operational disruption for the client
- Strategic value without increasing internal resourcing
To achieve this, Conscierra needed a delivery partner who could operate independently while upholding their brand, supporting cohesion across stakeholders, and delivering specialised expertise without diluting their brand or complicating client relationships.
Course of Action
CloudJoy was engaged to lead the engagement as an embedded partner, delivering both the technical solution and strategic alignment required for long-term success:
- Start to finish ownership of planning, execution, and communication
- A phased six-month rollout across discovery, stakeholder alignment, and implementation
- Low-impact scheduling and proactive risk mitigation
- Seamless integration with Conscierra’s brand, tools, and client-facing workflows
- Clear, consistent updates throughout the engagement
CloudJoy delivered precisely what was needed – secure, scalable and thoughtfully executed transformation, all without disruption. Their professionalism and alignment with Conscierra’s values made them feel like an extension of our own team. This engagement shows what’s possible when trusted partners collaborate.
Stephen Betts, CTO, Conscierra
Throughout the project, Conscierra maintained strategic oversight without being operationally burdened – allowing them to stay focused on their broader client responsibilities, knowing the engagement would uphold and enhance their reputation.
Solution Architecture
Tools used: Microsoft Intune, Entra ID, Defender, Azure
Azure Security Uplift
- Alignment with Microsoft’s security best practices and relevant benchmarks
- Strengthened identity and access management processes
- Implementation of security controls across Azure workloads including Azure Virtual Desktops, servers, storage, key vaults and more.
Microsoft 365 Tenant Hardening
- Conducted security assessment of the Microsoft 365 tenant
- Increased Microsoft Secure Score across identity, apps, data and devices
- Established device management practices and enrolled devices using Microsoft Intune Autopilot
- Increased alignment with ISO 27001 and related frameworks
- Implemented Data Loss Prevention (DLP) and other Purview solutions
- Enhanced governance over external sharing and collaboration
The delivery was completed with minimal disruption and measurable gains across security, compliance, operational visibility and client confidence.
Impact & Benefits
Enhanced Client Trust
The financial organisation received a secure, well-structured solution delivered with professionalism and precision
Elevated Reputation
Premium outcomes reinforced Conscierra’s strategic value and strengthened the client relationship through high-quality, purpose-aligned delivery
Seamless Execution
CloudJoy’s delivery required minimal input from Conscierra, demonstrating a scalable, hands-off model
Scalable Collaboration Model
This engagement validated a repeatable partnership model where trust, transparency, and cohesion drive outcomes.
Key Results at a Glance
| Outcome | Result |
| Microsoft Secure Score | 43% ➝ 87% |
| Device onboarding & compliance | Hundreds of endpoints enrolled via Intune Autopilot |
| Security tool coverage | MFA, Conditional Access, DLP, Defender |
| Compliance uplift | Aligned with ISO 27001 and audit-ready |
| Delivery model | 6-month phased rollout, no client disruption |
The collaboration worked because the MSP, their client, and CloudJoy operated as one unified team. There were no silos, just open communication, shared problem-solving, and a focus on delivering the best possible outcome.
Sam Mitrovic, Managing Director, CloudJoy
What’s Next
CloudJoy and Conscierra continue to collaborate on multiple projects for mutual clients. With a proven delivery model in place, both teams are exploring new initiatives across Microsoft 365, Azure, Power Platform, and evolving security needs.
This partnership demonstrates what’s possible when MSPs collaborate with specialist partners to scale their offering, protect client relationships, and deliver exceptional outcomes – without competition or complexity.
Let’s Talk
Looking to scale your Microsoft delivery without stretching your internal team?
CloudJoy helps MSPs deliver securely, strategically, and at scale.
Let’s start the conversation.
